Officials working to ease fears over new voting system
By Foster Klug, Associated Press
GLEN BURNIE, Md. — Emma Skrenchuk is sick and tired of hearing about Maryland's new $55 million electronic voting system — how it will forever eliminate hanging chads and disenfranchised voters; how it's as easy to use as an ATM.
"In my old age, I don't need anything new to confuse me," said the 81-year-old from Brooklyn Park, seconds after she began slogging her way through a recent demonstration of the machine at an Anne Arundel County supermarket. "I'm just now used to the old way of writing the ballot. I do not like newfangled stuff. I don't like touch-tone telephones."
Skrenchuk's daughter, Jeanne Carpenter, put it this way: "She's not tech-friendly. It's going to be a little difficult to teach an old dog new tricks. I think they're going to have the most difficulty with this generation of voters."
As the March 2 primary election approaches, state elections officials and the company that makes the touch-screen machines are working overtime to try to convince leery voters such as Skrenchuk that the system will live up to its hype.
Across the country, dozens of states are scrambling to replace punch-card and lever systems with modern voting equipment to qualify for federal matching funds through the 2002 Help America Vote Act.
Maryland is spending $55.6 million to move toward an entirely electronic system, although legislators have heard testimony on a bill that would force the state to print a copy of every vote in future elections. House Majority Leader Kumar Barve said a printout of each ballot would create an individual record of how a person voted and ensure accuracy.
Christopher Hood, a spokesman for the company that makes the voting machines — North Canton, Ohio-based Diebold Election Systems — said some voter resistance is natural.
"This is no different than when we went from the horse and carriage to automobiles," Hood said at a recent demonstration in Bel Air. "A few elections down the road, you're going to see total acceptance of the system."
Still, some experts and voters are concerned the system might not be all it's advertised. A team of programmers assembled by Columbia-based RABA Technologies simulated an attack on the system in January, finding that the computers contained "vulnerabilities that could be exploited by malicious individuals."
Michael Wertheimer of RABA said hackers could easily compromise the 16,000 machines in precincts statewide. RABA's report, which focused on hardware, is the latest study by computer scientists to conclude that electronic systems pose significant security risks.
Linda Noel, a homemaker from Glen Burnie, said she felt nervous about the machine, even after getting a demonstration.
"You get used to one thing and something new comes along," Noel said. "I think they should stick with one thing if they can."
To allay such fears, Maryland counties are demonstrating the portable machines at supermarkets, community and senior centers and other places voters congregate. Officials have started a $1 million public relations blitz involving billboards, radio and television commercials, a Web site and more than 1.5 million pamphlets and brochures. Some critics complain that tax dollars are being used to offset the publicity about alleged security flaws in the Diebold system; state officials counter the campaign merely explains the new system to voters.
Only Baltimore city won't be using the machines this election; the city is scheduled to switch to Diebold in 2006.
In Harford County, officials are recruiting 850 judges — 225 more than last election — to answer people's questions about the machines during the primary.
"Voting is very important to people, and when they step up to the voting booth, it heightens their anxiety," said Molly Neal, the county's elections director. "We're trying to overstaff the polling places because of the new system."
In the meantime, voters who show up at the demonstrations are getting a sneak-peak of what they can expect during the primary.
Demonstrations include step-by-step instructions. The voter first slides a plastic card into a slot, reads the on-screen instructions and then votes — touching the illuminated name of a person or proposal. After reviewing their choices, the voter casts a final ballot. It's impossible to re the card once someone's pressed the "cast ballot" button and the card has been released, Hood said.
"I see no vulnerabilities in the system," Hood said. "The voter has many chances to change his vote, so once the 'cast ballot' button is pushed, we know the voter intended to vote for those candidates."
Members of the RABA study, however, found that individual machines could be disabled by jamming a voter card into a terminal or lifting it up and pulling out wires. The team also guessed passwords on the machines' access cards. RABA suggested each voting machine have a different password, something Hood said the Diebold system now allows.
"These incidents of jamming something into the machine are really just acts of vandalism instead of being just security breeches," Hood added.
Eleanor Dotson, 74, a chief judge for Anne Arundel County who's worked at polling stations since she was 21, said some voters would be confused no matter how many demonstrations they got.
"Change is going to be hard for some people, but they'll get it done," Dotson said. "Those die-hards are going to vote regardless. By the time the general election comes (in November), they'll be experts. They'll be zip, zip, zip and out the door."
Copyright 2004 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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