Tom Eschberger admits making campaign contributions to a potential customer. Three hundred of the nine hundred voting machine subsequently sold to Louisiana did not include the shields designed to keep the machines from overheating. And Eschberger admits that the problems were partially because ES&S employees didn't know what they were doing.*

...The Louisiana Commissioner of Elections Office "had a lot of people who didn't know what they were doing, coupled with the fact that we had people who didn't know what they were doing," Eschberger said.

Ultimately, ES&S replaced and upgraded the machines sold to Louisiana, and reassigned a stronger support team to Louisiana. In the most recent election, Eschberger said, only one of the machines went down.