Bar codes on the ballots were the wrong size, causing the system not to count the ballots. EagleDirect, the printer, accepted some of the responsibility, but also said that Hart had not informed them of the close tolerances required when printing.*

... [Eagle president Howard] Harris said Hart did not inform Eagle about certain system tolerances until after the election. He said the system would reject races when the boxes on the paper ballot were not within plus-or-minus 20 percent of their expected position.

He also said a Hart official told him the system could have worked using 30 percent tolerances, and Harris said he felt loosening the tolerance could have prevented occurrence of many of the damaged races.